Baby's Best order information
We accept Visa, Visa Delta (debit card), MasterCard, Maestro, Electron and Solo.
Payment of the price of an order must be received by us and cleared before despatch of your Goods.
If you are reluctant to enter your card details online, we offer the possibility to e-mail us an order. You can then phone us to leave your card details. Please note that we do not keep any card details. Your goods will be despatched as soon as the payment has been cleared.
After placing an order with us we will send you a written confirmation of your order with all relevant details to the e-mail address provided by yourself.
You will be sent a VAT invoice together with the Goods ordered. If you are sending a gift, the invoice will be sent separately to the card holder’s address. This invoice also acts as a VAT receipt.
delivery - UK and Northern Ireland delivery only (including Channel Islands)
We have a standardised packing and delivery service for all orders up to £80 at just £2.50 per order. Your order will be dispatched by Royal Mail or, depending on size, weight or value of the order, by a courier service. For all UK and Northern Ireland orders over £80, delivery is FREE of CHARGE.
If you wish your order to be delivered to a non-UK or non-Northern Ireland residence, please contact us directly.
We aim to prepare your orders for shipping within one working day of receipt and to deliver your goods within the following 6 working days (subject to item availability). Please note that we try to recycle as much as possible. The product(s) you order may therefore be dispatched in boxes that have been used before.
If you wish your goods to be sent via Express delivery, please allow two working days for your goods to arrive. The packing and delivery service for all orders up to £100 will be charged at £6.50 per order, including insurance. The Express delivery is FREE of CHARGE for orders with a minimum of £100.
Our Gift wrapping service includes the beautiful wrapping paper by Alphabet Art (Please refer to the section Gifts for more information and designs). If the product has an irregular shape we will use a specially designed Baby's Best gift box. This service will be charged at just £2.50 per item.
The delivery service may require a signature, so if you expect to be out when the delivery is due, please provide us with an alternate address such as a place of work where the order can be delivered. Alternatively, advise us of a neighbour's address.
Please note: on some occasions products may be out of stock. In this case we will inform you as soon as possible and give you the option to either part-ship your order, including advice on when the rest of the order will be despatched, or to hold your goods until a date when the stock is due to arrive. There is of course no extra delivery charge.
Should you wish to cancel any products due to the prolonged delivery time, please inform us immediately.